Return & Refund
Due to the nature of the items in our shop, we currently operate on an ALL SALES FINAL basis.
We currently do not accept returns or offer refunds for any purchases.
We are more than happy to answer any questions that you may have about any items prior to purchase. We also strongly encourage persons with sensitivities or allergies to carefully review ingredients prior to purchase.
You can reach us at: hello@thenandthus.com
Shipping Policy
Thank you for shopping with Then&Thus!
Once your order is placed, you will receive a confirmation number for your order.
Once your order is ready to ship, you will receive an update with info and a tracking number. This indicates that your order is being processed and prepared for shipping.
IMPORTANT NOTE: Some items may arrive separately, due to different shipping locations.
Please allow 24 hours from the receipt of your tracking number for it to update. This allows you to monitor the progress of your shipment and estimate the delivery date.
High volume seasons may impact shipping times.
We appreciate your patience and are committed to getting your order to you as soon as possible!